TY - BOOK AU - Ashley, A. TI - Oxford Handbook of Commercial Correspondence SN - 0-19-566977-0 PY - 2003/// CY - New York PB - Oxford University Press Inc. KW - 1. Business communication -- Handbooks, manuals, etc. 2. Commercial correspondence -- Handbooks, manuals, etc. 3. Electronic mail messages -- Handbooks, manuals, etc. ER -