TY  - BOOK
AU  - Besterfield ,Dale H. / Carol Besterfield-Michna
TI  - Total Quality Management
SN  - 81-297-0260-6
PY  - 2004///
CY  - India
PB  - Pearson Education Pvt. Ltd.
KW  - 1.  ISO 14000.  2.  Benchmarking
N1  - Management
ER  -